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RPA stands for Robotic Process Automation. It is a software technology that allows businesses to automate repetitive, rule-based tasks. RPA robots are software programs that can mimic the actions of a human user. They can log into applications, enter data, click on buttons, and perform other tasks as instructed.
RPA robots are typically programmed using a graphical user interface (GUI). This makes it easy for non-technical users to create and deploy RPA bots. Once a bot is created, it can be scheduled to run on a regular basis. RPA robots can also be triggered by events, such as the arrival of a new email or the submission of a form.

Benefits of RPA –
Increased efficiency: RPA can help businesses to automate repetitive tasks, which can free up employees to focus on more strategic work.
Reduced costs: RPA can help businesses to reduce costs by eliminating the need to hire and train new employees to perform repetitive tasks.
Improved accuracy: RPA can help businesses to improve the accuracy of their data entry and processing by eliminating human errors.
Improved compliance: RPA can help businesses to improve their compliance with regulations by automating tasks that are subject to regulatory requirements.

RPA use cases There are many ways that RPA can be used by businesses. Some of the most popular RPA use cases include:

  • Customer service: RPA can be used to automate tasks such as responding to customer queries, processing refunds, and updating customer records.
  • Finance: RPA can be used to automate tasks such as processing invoices, reconciling accounts, and preparing reports.
  • Human resources: RPA can be used to automate tasks such as onboarding new employees, managing benefits, and processing payroll.
  • IT: RPA can be used to automate tasks such as provisioning new users, deploying software, and managing IT assets.

Post Author: Kapil Mohan Sharma (Business Consultant & Coach)

Kapil Mohan Sharma has experience in BPO-ITES, OTA, Banking & Finance and Manufacturing Industry and exposure to best practices being used in these Industries. He is an MBA, Business Excellence Master Black Belt, Lean Six Sigma Master Black Belt, Lean Expert, Project Management (Prince 2 Practitioner), Robotics Process Automation (UiPath), Business Analytics.

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